Hilker's Computer Repair respects your privacy. The only information we collect about you is what you tell us, such as in a comment or e-mail, or by some other interactive channel.You can let us know at any time if you no longer wish to receive information from us, or if you would like your data to be deleted. Our technicians will not browse through your hard drive looking at your data; however, they may inadvertently see data during the course of their work. Please remove any personal or private files you do not want others to see.
Visitors to Our Web Site
Hilker's Computer Repair only collects personal information such as email addresses, names or mailing addresses for its own use and only if individual web site visitors wish to give us this information. We collect only aggregate statistical information regarding general web site traffic patterns. In order to do so our web site uses cookies. Hilker's Computer Repair is also using third party suppliers in order to track and analyse non-personally identifiable usage and volume statistical information from our visitors. Information is kept only for as long as is necessary for order processing and to comply with legal obligations to keep records.
Liability
Any time a computer is accessed, there is risk of damage including, but not limited to, permanent loss of data or programs, and total loss of function of the computer. This risk is increased when the computer has been infected with viruses, worms, or other malicious software. Hilker's Computer Repair's liability for damage to your computer is limited only to any damage which is determined to be caused by Hilker's Computer Repair’s negligent acts or negligent omissions. Our liability for repairs is limited to the total price of the repairs. Be aware that certain repairs, including but not limited to virus and spyware removal, may damage software and/or data installed on your computer. This is to be expected and may require the re-installation of your operating system, programs, and data at an additional cost.
Loss of Data
Data is the most important part of a computer system because it is often irreplaceable. Due to the process of repair, data may get damaged or at worst, deleted. Hilker's Computer Repair is not responsible for the loss of any data which may occur while performing work on your computer. You are responsible for backing up your own data. You may request that Hilker's Computer Repair back up your data for you at additional charge; however, we do not guarantee any backup.
Data Recovery
If data recovery service is requested, understand that, even if the data is successfully recovered, there is a possibility that individual files and directories on the disk may still be inaccessible due to wear and tear of damaged, malfunctioning, and/or old media.
Right to Refuse
In its sole discretion, Hilker's Computer Repair reserves the right to refuse work that it believes is beyond the scope of its ability or for other good cause.
Storage/Abandonment
Hilker's Computer Repair has limited space and will charge a $10.00 per week fee for storage of computers left over 1 week from date of completion of repair/service. If you do not pick up your equipment within thirty (30) days after we notify you that the requested repair/service is complete, we will treat your equipment as abandoned. You agree to hold Hilker's Computer Repair harmless for any damage or claim for the abandoned property. Any and all charges are still your responsibility. We will make every attempt to contact you prior to this, so make sure to provide correct phone numbers, email addresses, etc.
Warranty
There is a 2 week warranty from the date of completion for all repairs/services. Since we do not have control on how a computer is utilized once it is no longer in our possession, we are not responsible for any problems that arise beyond this time frame. We will demonstrate that the repair/service is complete at the time you pick up or we drop off your computer. Hilker's Computer Repair will be held free and harmless for computers picked up or requested to be dropped off before the completion of the repairs/service.
Comments or Questions
We always welcome any questions, concerns or comments which you may have in relation to our company, web site or data protection policy. For general questions about our company and any comments on our web site and/or our data protection policy, please contact Hilker's Computer Repair at webmaster@hilkerscomputerrepair.com.